Politique d’expédition

Last updated: October 7, 2026

Shipping Policy — Prive

1. Overview

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from Prive (“we”, “us”, “our”). By placing an order, you agree to the terms outlined below.

2. Order Processing & Handling Times

Before an order is handed over to the courier, it undergoes a strict quality check and packaging process.

Standard orders take 1 to 3 business days to process and dispatch.
Processing times may be extended slightly during peak holiday seasons, promotional periods, or due to unexpected high volumes.
Orders placed on weekends or public holidays will begin processing on the next business day.

3. Shipping Methods & Delivery Windows

To give you the best value, we offer Free Tracked Shipping on all orders across our core zones. Because our products are dispatched directly from global fulfillment warehouses, we use dedicated, secure international transit lines to pass the savings on to you.

Our estimated delivery timeframes (inclusive of transit time) are as follows:

United Kingdom: 7 to 15 business days (Free Standard Tracked)
Europe Zone: 8 to 18 business days (Free Europe Tracked)

Please note: Delivery estimates are counted in business days (excluding weekends and public holidays). While these timeframes are highly reliable, they are estimates provided by the carrier and are not absolute guarantees.

4. Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive an automated shipping confirmation email containing:

Your unique tracking number
The carrier handling your delivery
A direct link to track your parcel's journey live

Tracking information typically takes 24 to 48 hours to update in the carrier's system after dispatch. If you ordered multiple items, they may arrive in separate packages depending on warehouse stock locations; you will receive a tracking number for each package.

5. Customs, Taxes, & Duties

United Kingdom: All prices shown on our website include VAT. There are no hidden customs charges upon arrival.
Europe Zone: Orders shipped to the European Union are processed using pre-cleared VAT lanes (IOSS compliant). You will not be charged unexpected import or handling fees by local postal workers upon delivery.

6. Shipping Address Requirements

You are responsible for providing a complete and accurate shipping address at checkout. We are not liable for:

Delays caused by incorrect or incomplete addresses
Parcels returned to sender due to failed delivery attempts or address errors
Additional fees incurred due to mid-transit address corrections

If an order is returned to our fulfillment warehouse due to an incorrect address or failure to collect, you may be required to cover the cost of reshipment.

7. Delivery Issues

Lost or Missing Parcels
If your tracking status shows the parcel as "Delivered" but you have not received it:

Check securely around your property, with neighbours, or with building management.
Verify the exact delivery address provided on your original order receipt.
Contact the local delivery carrier directly using your tracking ID.
If the parcel cannot be located after these steps, please contact us within 7 days of the marked delivery date so we can assist you in filing an investigation with the courier.

Delayed Parcels
Occasional customs checks, carrier backlogs, or extreme weather conditions can cause temporary transit delays. We cannot speed up or guarantee exact delivery dates once the parcel is in the carrier's hands, but we will actively monitor delayed shipments on your behalf.

Damaged Parcels
If your order arrives damaged, please contact us at our support email within 48 hours of delivery with:

Clear photos of the outer shipping packaging
Clear photos of the damaged item itself
Your order number

8. Order Changes & Cancellations

Because our automated fulfillment system routes orders to our warehouses quickly to ensure the fastest delivery possible, orders can only be modified or cancelled within 6 hours of placement. Once an item has been processed or dispatched, it cannot be altered and must go through our standard returns process after arrival.