Last updated: October 6, 2026

Return & Refund Policy — Prive

1. Overview

At Prive, we want you to feel confident when shopping with us. If something isn’t right, we’re here to help. This Return & Refund Policy explains how returns, exchanges, and refunds work when you purchase products from our store.

By placing an order with us, you agree to the terms outlined below.

2. Eligibility for Returns

You may request a return within 14 days of receiving your order.

To be eligible, items must be:

• unused

• in original condition

• in original packaging

• free from damage not caused by us

We cannot accept returns for:

• items marked “Final Sale”

• gift cards

• items that show signs of wear or use

• items returned without original packaging

3. How to Start a Return

To initiate a return, contact us at contact.sohailprive@gmail.com with:

• your order number

• the item(s) you wish to return

• the reason for the return

We will provide instructions on how to send your item back.

4. Return Shipping

Return shipping costs are the responsibility of the customer unless:

• the item arrived damaged

• the item was incorrect

• the issue was caused by us

We recommend using a tracked shipping service. We are not responsible for returns lost in transit.

5. Exchanges

If you need a different size, colour, or product, contact us and we will help arrange an exchange if stock is available.

Exchanges follow the same eligibility rules as returns.

6. Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for your bank or card provider to process the refund.

Refunds will not be issued for:

• items returned in used or damaged condition

• items missing packaging

• items outside the return window

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with:

• photos of the item

• your order number

We will resolve the issue by offering a replacement or refund.

8. Cancellations

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process.

9. Non-Returnable Items

The following items cannot be returned:

• gift cards

• items marked “Final Sale”

• items purchased during clearance events

• items showing signs of use

10. Late or Missing Refunds

If you haven’t received your refund:

• first check your bank account

• then contact your card provider

• then contact your bank

If you’ve done all of this and still haven’t received your refund, contact us at contact.sohailprive@gmail.com.

11. International Returns

Customers outside the UK may return items, but:

• return shipping costs are the customer’s responsibility

• customs fees or import duties are non-refundable

• processing times may vary

12. Changes to This Policy

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

13. Contact Us

If you have any questions about returns, refunds, or exchanges, contact us at:

Prive Support Email: contact.sohailprive@gmail.com Address: 9 Clermiston Park, Edinburgh EH4 7DL, United Kingdom